Refund policy

We understand that shopping online can be difficult, so to enable you to shop with confidence Addison would like to offer you an exchange or store credit on full price items within 15 calendar days if you feel the item isn’t right for you. Our store credits don't expire. 

We are happy to exchange your item for a different size as long as the size you are requesting is in stock.

Goods will only be eligible for an exchange or store credit if they are returned in the original saleable condition they were sent to you in. If they are sent back in a bad condition and require steaming or lint removal a $5 fee per item will be charged. 

No store credits issued on sale items, discounted orders or gift with purchase orders however, you are able to exchange these items for another sale item. 

No returns on drink bottles for hygiene reasons. 

If you wish to return an item, please log in to our returns portal here: https://addisonclothing.co.nz/a/returns.

Your purchase must be returned to Addison within 15 calendar days of receiving your goods (unless the item is faulty we will not accept any returns outside this timeframe).

Returned items are to be shipped back to Addison at your own cost and must have tracking on them as Addison is not responsible for any returned items lost in the post.

Upon our inspection of the goods you will receive confirmation that you are or are not eligible for a refund.

If the return is approved, your exchange will be sent or store credit will be issued 7 working days from us receiving them items back.

Addison will not refund the freight cost on your original order.