Delivery & Returns
New Zealand orders are sent with overnight shipping on week days at a flat rate of $5 or $7 for rural (allow 2 working days for rural delivery)
Express Australian shipping is $10 and orders take 1-2 working days to arrive.
After a big release (advertised on social media) shipping can take up to 5 business days. We are a small team and it takes us a few days to get through all the orders after a release
Christmas orders- the last date for ordering to ensure you get it by Christmas day is the 20th of December. We do however recommend ordering earlier than this as there can be delays around Christmas time with couriers being so busy.
We understand that shopping online can be difficult, so to enable you to shop with confidence Addison would like to offer you an exchange, store credit or a refund on full price items within 10 calendar days if you feel the item isn’t right for you.
We are happy to exchange your item for a different size as long as the size you are requesting is in stock.
Goods will only be eligible for a refund or return if they are returned in the original saleable condition they were sent to you in. If they are sent back in a bad condition and require steaming or lint removal a $5 fee per item will be charged.
No refunds on sale items, discounted orders or gift with purchase orders however, you are able to exchange these items for another sale item.
If you use your Addison loyalty points to purchase an item you cannot get a refund for that item you can only exchange or get a store credit.
No refunds or exchanges on drink bottles for hygiene reasons.
If you wish to return an item, please log in to our returns portal here: https://addisonclothing.co.nz/a/returns.
Your purchase must be returned to Addison within 10 calendar days of receiving your goods (unless the item is faulty we will not accept any returns outside this timeframe).
Returned items are to be shipped back to Addison at your own cost and must have tracking on them as Addison is not responsible for any returned items lost in the post.
Upon our inspection of the goods you will receive confirmation that you are or are not eligible for a refund.
If the refund is approved, it will be paid back to your original payment method within 10 working days from us approving the refund. Addison will not refund the original freight cost on the item.